Each iteraction is a new opportunity. Automate the evaluation and analysis of each one to be able to train your agents and optimize your Customer Care.
Voice of the Customer
Listen to your Customer opinion beyond what your Customers tell, automating the supervision processes and detecting meanings and feelings over the coversations. Get ahead of what is coming up with your customer.
Keep your customer payments save and provide the required evidence so the transactions, through the payment gateway, can be trusted and sufficient guaranteed.
Joint navigation offers to assist your client to be his eyes and hands on his device helping him whenever he needs it, shorting the sales cycle or the necessary attention time. On this way you reduce the lost leads and improve your success ratio.
Include the information from your Care Customer systems on the attention processes. Contribute the intelligence of your company to the relationship with your customer to optimize your care processes.